Frequently Asked Questions
Everything you need to know about your Hairvivi experience
What makes Hairvivi wigs different from other brands?
Hairvivi is known for our signature 4-in-1 tech which includes a pre-plucked hairline, pre-bleached knots, a pre-sewn elastic band, and our unique piano keys elastic band for a secure, glue-less fit.
How long does shipping take for my order?
Processing typically takes 3-5 business days for stocked items. Once shipped via DHL or FedEx, delivery usually takes 3-7 business days depending on your global location.
Can I bleach or dye my Hairvivi wig?
Yes, our wigs are made from 100% high-quality human hair. However, we recommend having a professional stylist perform any chemical treatments to maintain the integrity of the hair and the lace.
What is your return policy?
We offer a 15-day return policy for items in their original, unaltered condition. The lace must be uncut and the hair must not be washed or styled for a return to be accepted.
How do I choose the correct cap size?
We offer small, medium, and large cap sizes. We recommend measuring the circumference of your head and referring to our detailed Size Guide located on each product page for the perfect fit.
Do you offer installment payment plans?
Yes, we partner with services like Afterpay and Klarna, allowing you to split your purchase into four interest-free payments.